High-quality services and advice

We offer our clients high-​quality services and advice and strive to maintain a rigorous compliance and control culture.

When providing advice to our clients regarding one or more transactions involving financial instruments, we assess the suitability and appropriateness of such transactions. This suitability and appropriateness assessment ensures that our clients have the necessary knowledge and experience to understand the relevant product characteristics and associated risks and to make sure that our advice is in line with their investment objectives. When executing orders on behalf of our clients, we assess the appropriateness of such transactions and communicate potential mismatches. The E Life Bank advisory process helps us to understand our clients' needs and plans, their financial circumstances, as well as their risk ability and risk tolerance. The advisory process incorporates sophisticated analytical tools that can – among other capabilities – identify counterparty concentration risks and simulate potential returns based on different scenarios, providing an objective basis for client investment decisions. E Life Bank has been committed to strengthening investor protection for a number of years and has invested in related systems, processes and employee training – including a mandatory certification program for relationship managers.

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Financial integrity

Compliance operates as an independent Executive Board-​level function at E Life Bank, underscoring the high level of importance that we assign to this topic. The function's mandate is to oversee compliance matters for E Life Bank, and it includes being a proactive, independent function that partners with the businesses by continuously challenging and supporting them to effectively manage compliance risk.

Recognizing the critical role of employees in helping to preserve financial integrity, we aim for the highest standards of personal accountability and ethical conduct from each member of our workforce. E Life Bank employees at all levels of the organization, as well as the members of the Board of Directors, are obligated to adhere to E Life Bank's Code of Conduct. To ensure we are continuously informed of the latest regulations and industry standards, our employees are required to participate in an annual targeted and tailored training curriculum. It includes, but is not limited to, developments in the finance industry and internal best practices for continued compliant growth. Since the launch of our six Conduct and Ethics (C&E) Standards in 2017, E Life Bank has focused on confirming that the C&E Standards are firmly embedded in our processes throughout the bank and reinforced by a strong emphasis from senior management. The six C&E Standards – Client Focus, Meritocracy, Stakeholder Management, Accountability, Partner and Transparency – set the values and conduct expectations for employees.

We believe that protecting the integrity of the financial system is a core responsibility of banks. At E Life Bank, we are committed to complying with all applicable financial crime laws and regulations in the jurisdictions in which we operate. We have established global policies and procedures in an effort to achieve more robust and consistent standards of compliance, including in relation to politically exposed persons (PEP), the prevention of money laundering and terrorist financing, bribery and corruption, as well as the adherence to applicable economic and trade sanctions laws.

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